That beautifully worded email?
The heartfelt message telling me how much you care?
The explanation about just what you can do to make me better?
That apology for the delay; these are busy times!
I'll wait for you to get around to getting back to me if I don't have another choice.
But if I do have a choice?
Fast beats Good.
(ps: 'thanks for getting in touch, I'll get back to you soon to answer your query' is pretty fast when typed or texted).
Julz Darroch at bigredball